Channels
Voice costs more to staff than email or chat. The mix you need is the biggest single factor.
Every interaction starts somewhere.
Lavenza CX — customer experience, without borders.
CX
Customer experience, without borders.
Dedicated customer experience teams for growing businesses across the US, Canada and global markets.
Someone is calling.
Someone should answer.
That's the whole business.
VOICEInbound and outbound customer conversations.
CHATLive conversations, answered while the customer is still there.
EMAILConsistent written support, handled in your helpdesk.
SALESLead qualification, follow-ups and appointment setting.
ONE TEAMFive channels. One dedicated team that knows your business.
We become an extension of your team.
Lavenza CX builds dedicated customer experience and business support teams around your customers, workflows, technology and operating hours.
01
Voice Support
Inbound and outbound conversations
02
Chat & Email
Digital support in your helpdesk
03
Sales Support
Qualification, follow-up, scheduling
04
Back Office
Orders, data, administration
05
24/7 Coverage
Shift models around your hours
Behind every great experience is a great team.
Our teams operate as an extension of yours — trained around your customers, your processes and your standards.
Built in Delhi. Designed for the world.
Our India-based delivery operation is built to support international businesses with dedicated, scalable customer experience teams.
150
Seats of delivery capacity.
Start with a focused team. Scale when you're ready.
The lights above are an illustration of capacity, not a count of staffed seats. Most engagements begin with a dedicated team of three to five.
Capacity available — not capacity claimed.
Start small. Prove it. Scale.
A 3–5 person dedicated pilot. Start with a focused team, evaluate the operation, and scale when the model works for you.
01
Discover
Your customers, workflows and requirements.
02
Launch
Train and deploy a dedicated team.
03
Measure
Response, resolution, quality, experience.
04
Scale
Expand when the model proves out.
Your business is unique. Your support should be too.
01
Dedicated teams
Built around your business, not shared across unrelated clients.
02
Flexible scaling
Start focused and expand as your customer volume grows.
03
Technology-enabled workflows
Your CRM, your helpdesk, your reporting — we work inside them.
04
Global time-zone coverage
Business hours, extended shifts or continuous cover.
05
Performance-focused operations
Quality monitoring and reporting as standard practice.
See what your team would look like.
Choose the channels and hours you need. We'll size an indicative team, price it, and show the shift pattern it would run.
6dedicated agents, indicative
- Coverage window
- 07:00–23:00, Mon–Fri
- Covered hours / week
- 80
- Channels
- Voice, Live chat, Email
- Indicative monthly
Indicative only. Sizing assumes about seven minutes average handling time and 75% productive time per agent — real numbers come out of discovery. Hours are your local time; our Delhi teams run the matching shifts.
Straightforward pricing.
We price per dedicated agent, per month, based on the channels you need and the hours you want covered. You get a written quote after discovery — no per-ticket surprises and no charges you didn't agree to.
01
02
Coverage hours
Weekday business hours need fewer agents than nights and weekends. Overnight shifts carry a premium.
03
Team size
Larger dedicated teams cost less per agent than a three-person pilot, because supervision is shared.
A three-person pilot therefore starts at per month. You'll have the exact figure in writing before anything begins.
Six steps to a working team.
01
Discover
We understand your business, customers, tools and workflows.
02
Design
We create the team structure, workflows and service model around your requirements.
03
Train
Agents are trained on your products, processes, systems and standards.
04
Launch
Your dedicated team begins supporting your customers.
05
Optimize
Performance data and quality reviews guide continuous improvement.
06
Scale
Increase capacity as your business grows.
Global talent. Intelligent operations.
India combines a deep English-speaking talent pool, established technology infrastructure and extensive experience supporting global businesses.
01
Talent
Access to a large, highly skilled service workforce.
02
Scalability
Build dedicated teams around changing customer volumes.
03
Time zones
Extend customer coverage across operating hours.
04
Technology
Integrate with modern CRM, helpdesk and communication platforms.
05
Operational efficiency
High-quality support without the complexity of expanding entirely in-house.
Your customer data, handled carefully.
The most common question about offshore support is where customer data goes. Here is how we work — and what we don't yet have.
Signed NDAs
Every agent signs a confidentiality agreement before touching your account.
Work happens in your systems
Agents work inside your helpdesk and CRM. Customer records stay where they already live.
No data on agent devices
No local downloads, exports or personal storage of customer information.
Least-privilege access
Permissions match the role, and access is revoked the day someone leaves.
Controlled delivery floor
Access-restricted premises with clean-desk practice on the operations floor.
We'll sign your paperwork
Happy to work under your DPA, security addendum or vendor requirements where we can meet them.
What we don't have yet. Lavenza CX does not hold SOC 2, ISO 27001 or HIPAA certification today, and we won't claim otherwise. If your procurement process requires a specific certification, tell us early and we'll give you a straight answer about whether we can meet it.
Built for long-term partnerships.
We're a new operation, so we'd rather earn your confidence through how we work than claim it through badges we haven't been awarded.
01
Transparency
Clear communication and measurable performance.
02
Accountability
Dedicated teams and defined operating standards.
03
Adaptability
Operations that evolve with your business.
Built in Delhi. Designed for global businesses.
Lavenza CX is a customer experience and business process outsourcing company built to help growing businesses extend their customer operations through dedicated teams in India.
Our delivery infrastructure is designed to support focused pilot teams today and larger dedicated operations as client requirements grow.
- Delivery
- Delhi, India150-seat delivery centre
- Markets
- United States · Canada · United Kingdom · Australia
- Services
- Voice · Chat · Email · Sales support · Back office
- Engagement
- Dedicated teams, starting at three to five agents
The things people actually ask.
How good is the English, really?
Agents are hired for clear, neutral spoken and written English and assessed before they reach your account. You interview or listen to your team before launch — if someone isn't right for your customers, they don't stay on your account. That's the point of a dedicated team rather than a shared pool.
What's the minimum commitment?
A pilot starts with three to five dedicated agents. We'd rather begin small and earn the expansion than push a large contract at the start. Terms are agreed in writing before launch — VERIFY: state your notice period and minimum term here.
How long before the team is live?
Discovery, team selection and product training run in that order before go-live. Timeline depends on product complexity and existing documentation — VERIFY: state your typical ramp.
Who manages the team day to day?
You get a named point of contact on our side who handles scheduling, quality reviews and escalations, so you're not managing individual agents across a time difference.
What happens if the pilot doesn't work?
You stop. That's why the pilot exists — you evaluate real results before committing to anything larger. We'd rather end a pilot cleanly than hold a client in an engagement that isn't delivering.
What if an agent leaves?
Attrition is real in this industry and we won't pretend otherwise. We plan for it with documented processes and overlapping knowledge, so a replacement is trained on your account rather than starting from nothing. You're told when your team changes.
Which tools do you work in?
Yours. Agents work inside your helpdesk, CRM and communication tools rather than asking you to adopt something new. If you use a system we haven't worked in before, we'll say so and plan training around it.
Do you have client references?
Not yet — Lavenza CX is a new operation and we're not going to invent them. What we can offer instead is a small, low-risk pilot you evaluate on your own metrics. If you need established references to proceed, we understand, and we'd rather tell you now.
Let's build something better.
Tell us what your customers need. We'll show you what a dedicated Lavenza CX team could look like.
lavenzacx@gmail.comLAVENZA